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Biplob Roy
Jun 18, 2022
In General Discussion
In mind that each client is different, and that, depending on their needs and availability at all times, they can choose one way or another. In this sense, the ideal, therefore, is to offer several alternatives to the client so that they can choose the one that best suits their situation Buy email database. We, as a company, must ensure that we unify all these channels in order to manage them in the most efficient way possible. With software for technical support , we will be able to create synergies between the different communication channels , since we will be able to connect them with each other to take the customer experience to the next level. For example, by integrating an online chat in our software, we will be able to carry out actions such as changing from chat to call from the conversation itself , which makes it easier for the agent to better understand the client's problem and, for his part, to see his problem resolved Buy email database. problem in less time. Perform remote Buy email database technical support Optimize your website with “Click to Call” and “Click to Video” buttons To make it easy for those users who want to contact our technical service through a voice call, we can choose to offer a free number or 900 number (which represents an additional cost for the company as it has to assume the cost of the call performed by the client); or implement a Click to Call button on our website. It is a widget that we insert into our web page and that allows the user, by clicking on it, to launch a completely free voice call through the browser itself, which the agent will receive in his software extension for technical support. They will be able to talk through any device instantly , without the need to install anything. On the other hand, many companies that provide remote technical support forget that videoconferencing can be a very useful complement to provide their service Buy email database. One of the main advantages of this channel is that it improves the relationship with customers by promoting face-to-face communication Buy email database. It is important for an online helpdesk to stay close to users . By opening this channel of communication with them, it is even possible for customers to solve a simple problem themselves with the help and support of a technician, since the latter will be able to show them the procedure to follow. We can implement this means of direct assistance on our website through what we call a Click to Video button . As with Click to Call, a free call is launched, but in this case, a video call, and the agent will receive it in the same place where they manage voice calls and the rest of the channels. Check previous interactions with the customer A CRM is a fundamental tool in any company , since it helps us manage customer information properly Buy email database.
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Biplob Roy

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